Why choose the Certainty package?
The Certainty package gives you three years' extra security on top of the two-year statutory European warranty. That means that you will be protected against damage from short-circuits, water and any other defects that may occur with the lamp for this period. Above all, this gives you peace of mind. Because take it from us, we will never make life difficult for you.
|Statutory warranty period||Three-year Certainty package|
|Two years||Five years|
How does the Certainty package protect me?
Short circuits can happen in no time. This often happens when one or more electrical wires touch when connecting the lamp. This can destroy your beautiful lamp. Is this covered under the statutory warranty? No, but with the 3-year extra Certainty package, you no longer have to worry about this.
Fall and impact damage
Accidents happen before you know it. Did you not mount your lamp quite right, or is there some other cause that has damaged your lamp? That is very unpleasant. Fortunately, even fall and impact damage is covered by our insurance package. You can then have your broken lamp replaced for a new one.
Has your lamp been damaged due to coming into contact with water? Then you can have your product replaced with a new one. We do of course expect that you only place the lamp in a place that it is intended for. If you do not know exactly which lamp to place where, read our article on IP values (link:What are IP values page) for more information.
Non-replaceable LED means that the light is already integrated in the light fitting. The light module is fixed in the lamp. So there is no need to order a separate bulb with your purchased lamp. You cannot remove this LED module from the lamp and so you also cannot replace. That makes it very annoying if the lamp fails. With the Certainty package, you are covered and you will get a new lamp from us.
Can I get the Certainty package with every product and how much does it cost?
No Products that are less than 50 euro are not covered by the Certainty package nor are light bulbs and accessories. If a product does meet the conditions, the Certainty package costs 20% of the product price, with a minimum of € 20. It is indicated for each product whether you can purchase an additional Certainty package with it.
How can I buy the Certainty package?
When selecting a product, you have the option of adding the Extra Certainty package to your shopping trolley. You can tick this option. The Certainty package is added to your order when you then continue the ordering process'. Of course, opting for the Certainty package is not mandatory.
How do we refund a broken lamp?
If your product is broken and you have opted for the additional Certainty package, there is not much you need to do. Contact our customer service. Tell us what happened, attach a photo and send us your name and address. We can then immediately see whether you are covered by the Certainty package.
If we agree to cover you, the following will happen
- Under the extra Certainty, we always give you the same product
- If the same product is no longer available, we will give you an equivalent product
- If there is no equivalent product, you will receive a credit note equal to the purchase value
- We do not refund you any money
In the event of fraud, lampandlight has the right to unilaterally cancel the Certainty package and credit the purchase value of the Certainty package pro rata.